Lessons learnt from the GPush debacle


What GPush debacle?

For those who are unfamiliar with what I’m writing about, there WAS an iPhone app called GPush that was SOLD – by Tiverias Apps – through the app store from around July 2009. It offered real time push notification of new email to your iPhone account from GMail. The vendors used your (provided) email account details to poll the google servers FREQUENTLY and then sent a push notification WITH an excerpt of the header to your iPhone. Its reliability appeared to fluctuate but when it worked, it worked well.
Unfortunately there were multiple occasions GPush stopped working – and Twitter bore the brunt of the complaints process. Tiverias Apps did NOT have a good reputation for consistent customer service and would seem to go silent/unresponsive for extended periods of time.

On December 25th 2010 (Australian time) the following appeared in my in-box:-

Dear GPush user,

Thank you for your loyal use of GPush. Unfortunately, we have determined that the value added by GPush beyond such products as Google’s own push notification service is not sufficient to merit our continued maintenance of the service. We will therefore be shutting the service down as of December 31, 2010.

We apologize for any inconvenience this may cause.

Sincerely,
The GPush Team

Is that supposed to mean Merry Christmas??

Continue reading

Advertisements